The Catalog is like your online product or service showcase — it lets customers view what you sell directly inside WhatsApp without leaving the chat.
Launch the WhatsApp Business app on your phone.
Make sure it’s updated to the latest version.
Tap the three dots (?) in the top-right corner.
Select Business tools from the dropdown menu.
In the Business tools menu, tap Catalog.
If this is your first time, tap Add product or service.
You’ll see a form to fill out:
Image: Upload a clear photo of the product/service.
Name: Enter the name (e.g., Jollof Rice with Chicken or Logo Design Service).
Price: Add the price (optional).
Description: Write a short, clear description.
Link or Product Code (optional): You can add a payment link, order form link, or SKU if needed.
Then tap SAVE (or the ? icon).
Repeat this for each product or service you want in your catalog.
Open a chat with a customer.
Tap the attachment icon (????) → select Catalog.
Choose the product or service and send.
Your customer can view the item, message you about it, and even share it with others.
Keep your images clean and bright — no blurry or dark photos.
Use short, catchy names and clear prices.
Update your catalog regularly — add new items and remove old ones.
Quick Replies let you save and reuse messages you send often — like greetings, product info, or payment instructions.
From the WhatsApp Business home screen, tap More options (?) → Business tools.
Under the “Messaging tools” section, tap Quick replies.
Tap the + button (bottom-right) to create a new one.
Fill in the fields:
Message: Type the message you want to save.
Example:
“Hello ???? Thanks for reaching out! We’ll get back to you shortly. You can also check our menu here: https://wa.me/c/234XXXXXXXXX”
Shortcut: Enter a keyword starting with a slash, like /thanks or /menu.
Keywords (optional): Add a few words to help you find this reply later.
Tap SAVE.
When chatting, type / and you’ll see a list of saved quick replies.
Tap the one you want or type the shortcut (e.g., /thanks) — the full message appears instantly.
Edit if needed, then send.
Create Quick Replies for:
Greeting new customers (/hello)
Sending payment details (/payment)
Sharing your catalog link (/catalog)
Confirming delivery or appointment (/confirm)
Keep tone friendly and professional.
Review your replies every few months to ensure they’re up to date.
With Catalog + Quick Replies, you can:
Let customers browse and order products without leaving WhatsApp.
Respond to inquiries faster and more consistently.
Look more professional — like a mini e-commerce shop inside WhatsApp.